A boutique IT recruitment agency based in Australia, selecting, tracking and nurturing IT talent for IT companies and forward thinking IT Departments.

Job Title: Level 2 Support Engineer
Job Type: Fulltime
Location: Australia
Industry: IT- Networks & Systems Administration
Salary Type: Annual Salary Package
Salary: Annual Salary Package
Job Published: 11-04-2017
Job ID: AUO-2017-014

Job Description

Got great server & desktop skills paired with a flair for working with clients? A troubleshooting gun? Worked for an IT company (MSP)? 

  • A genuinely excellent working environment with a switched on team
  • Great variety of work (support and project) and opportunity to grow
  • Potential for a team lead or tech lead roles in the future


We're big on intuition here at Transparency... one might even say ESP, or the ancient dark art of mind reading (how dark depends on whose mind we are reading...) so when I called a client to see what jobs they had on it was no surprise to me to hear I caught him in the middle of meeting to discuss their need for their next Support Engineer. So after he got over feeling a little creeped out and checked his office for bugs (the electronic type, he' s not a clean freak), he described the role and type of candidate they are looking for, and it went something like this....

  • A genuine Support Engineer/Consultant with the skills to prove it
  • Someone who can solve the problems no one else can... 
  • MSP or similar time based billing environment experience
  • Keenness to learn and work in a Managed Services Provider

Attention to detail, doing the job well, and being on top of your game technically are all essential attributes for this role. You will need to have outstanding customer service communication skills be able to work in a team and couple this with solid, broad tech skills. If you work for or have worked for a Managed Services Provider or IT consultancy looking after small and medium sized businesses then you are in the box seat for this role.

Reasonable support and strong troubleshooting experience with the following technologies are needed or desired–

  • Windows Server 2003 - 2012 -install/support/admin experience
  • Windows Desktops in AD environments
  • Small Business Server 2003/2008/2011 - support/admin
  • Exchange 2003 - 2013 - support/admin
  • Active Directory, Group Policy
  • Good network troubleshooting skills
  • Experience with routers and switches
  • Virtualisation experience
  • Citrix and thin client experience

To meet the requirements of this role, you will have most of the following:

  • A warm yet professional phone manner with a genuine customer service focus.
  • Outstanding interpersonal skills at all levels of business
  • Ability to work in a team
  • Be rigorous in managing daily maintenance tasks.
  • A robust sense of humour.
  • Results driven work ethic.
  • Experience with Connectwise, Labtech or equivalent products, highly desirable.

The key thing here is breadth of skills and a real keenness to learn and excel in a Managed Services environment.  So challenge me - hit me with your resumes people.. prove to me you have what it takes.

The Team @ Transparency