A boutique IT recruitment agency based in Australia, selecting, tracking and nurturing IT talent for IT companies and forward thinking IT Departments.

Job Title: Level 1/2 Support Engineer
Job Type: Fulltime
Location: Australia
Industry: IT- Networks & Systems Administration
Salary Type: Annual Salary Package
Salary: Annual Salary Package
Job Published: 18-06-2017
Job ID: AUO-2017-022

Job Description

Strong desktop skillset with some server admin and troubleshooting skill? Able to troubleshoot problems? Worked for an IT company doing support? 

  • Challenging varied support role
  • Great place to learn and grow your career
  • Small dynamic team environment


The ideal candidate would have a combination of soft skills and IT expertise to be able to deliver great customer service experience to the company's wide range of clients. Attention to detail, doing a job well, and being on top of your game technically are all essential attributes for this role. You will need to have outstanding customer service and communication skills, be able to work in a team and have solid, broad tech skills. The role will be mainly office based but will also involve being onsite in front of clients from time to time so professional presentation and a social easy going, friendly manner are absolutely essential.

Strong support experience with the following technologies are needed –

  • Windows Desktops in AD environments
  • Windows Server 2008 - 2012
  • Small Business Server 2008/2011
  • Exchange 2007 - 2013, O365 - admin/support
  • Active Directory, GP, Microsoft SQL
  • Hyper V, Terminal Server
  • Switches, Routers exposure

In this role, you will get to make use of your great troubleshooting skills, combining this with a flair for communicating with non-technical clients. If you have a combination of solid desktop and server support skills blended with energetic customer service, apply now.

To meet the requirements of this role, you will have most of the following:

  • A warm yet professional phone manner with a genuine customer service focus.
  • Outstanding interpersonal skills at all levels of business
  • Ability to work in a team.
  • A broad skillset and up to date knowledge of infrastructure, comms and business systems/applications.
  • Be rigorous in managing daily maintenance tasks.
  • A robust sense of humour.
  • Results driven work ethic.
  • Contribute high quality documentation
  • MSP experience and knowledge in MSP tools (ConnectWise, ScreenConnect and LabTech) is highly desirable.

So challenge me - hit me with your resumes people.. prove to me you have what it takes.

The Team @ Transparency