A boutique IT recruitment agency based in Australia, selecting, tracking and nurturing IT talent for IT companies and forward thinking IT Departments.

Job Title: Support Manager
Job Type: Fulltime
Location: Australia
Industry: Actuarial/Statistics
Salary Type: Annual Salary Package
Salary: Annual Salary Package
Job Published: 14-09-2017
Job ID: AUO-2017-030

Job Description

Looking after an IT support team and controlling the service delivery management function to a managed services client base. 

  • Key management position in an IT company
  • Great variety of work and opportunity to grow
  • Positive team environment


Our client provides technical IT services tailored to the needs of mid tier and enterprise level organisations. They are looking for an experienced management level Support Manager to manage all areas of service delivery across their client base. 

Ideally you will already be working in a managed services company and understand the intricacies of management of an IT consultancy where their are multiple client accounts. 

The work is fast paced, challenging and very rewarding with a large number of high quality business clients to manage. 

Some of the things that stand out about this company as a place to work.

  • Financially strong and stable company
  • All their clients enjoy working with them and refer them to other clients and give them other work
  • Innovation is encouraged – particularly with solutions for clients
  • Comradery amongst the team is huge – they are really like a family
  • The work is exciting, challenging and exudes excellence
  • They have a growth mindset

Testing themselves, driving themselves to learn new things, developing themselves; getting the satisfaction and pride of doing an excellent job and making a difference – that’s what the culture is all about.

The Transparency candidate will have most of the following: 

  • A genuine people person with an engaging and professional manner
  • Experience leading a team of infrastructure engineers
  • Strong knowledge of processes and procedures in an MSP around service delivery
  • Autonomy to establish your own experience and management knowledge on the role
  • Strong experience in the managed services environments looking after multiple clients at once
  • A technical background, great people and team management skills
  • Outstanding verbal and written communication abilities
  • Exacting attention to detail
  • The ability to nurture relationships with customers and communicated effectively with them around service delivery
  • A professional attitude and highly organised
  • Proven management level skills at this scale are essential

Genuine Managed Services experience will put you at the head of the pack, so if you've got it, highlight it. If this sounds like you, apply now and become part of our team. 

The Team @ Transparency