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Job Title: Support Engineer
Job Type: Fulltime
Location: Australia
Industry: IT - Help Desk & IT Support
Salary Type: Annual Salary Package
Salary: Annual Salary Package
Job Published: 31-10-2017
Job ID: PHO-2017-031

Job Description

Got great server & desktop skills paired with a flair for working with clients? A troubleshooting gun? Worked for an IT company (MSP)? 

  • A genuinely excellent working environment with a switched on team
  • Great variety of work (support and project) and opportunity to grow
  • Potential for a team lead or tech lead roles in the future


I'm loving the growth I am seeing from quality MSP's in Perth at the moment. Here is another great role suitable for support engineers with growth mindsets and MSP experience. Particularly good for engineers wanting to step up from smaller MSPs.

  • A genuine Support Engineer/Consultant with the skills to prove it
  • Someone who can solve the problems no one else can... 
  • Genuine level 2 MSP support (level 1 service desk before your support team)
  • MSP or similar time based billing environment experience
  • Keenness to learn and work in a Managed Services Provider

Attention to detail, doing the job well, and being on top of your game technically are all essential attributes for this role. You will need to have outstanding customer service communication skills be able to work in a team and couple this with solid, broad tech skills. If you work for or have worked for a Managed Services Provider or IT consultancy looking after small and medium sized businesses then you are in the box seat for this role.

Reasonable support and strong troubleshooting experience with the following technologies are needed or desired–

  • Windows Server 2003 - 2012 -install/support/admin experience
  • Windows Desktops in AD environments
  • Exchange 2003 - 2013 - support/admin
  • Active Directory, Group Policy
  • Good network troubleshooting skills
  • Experience with routers and switches
  • Virtualisation experience
  • Citrix and thin client experience

To meet the requirements of this role, you will have most of the following:

  • A warm yet professional phone manner with a genuine customer service focus.
  • Outstanding interpersonal skills at all levels of business
  • Must be a team player!
  • Strong desire to learn, share knowledge and grow
  • A robust sense of humour.
  • Results driven work ethic.
  • Experience with Connectwise, Labtech or equivalent products, highly desirable.

The key thing here is breadth of skills and a real keenness to learn and excel in a Managed Services environment.  So challenge me - hit me with your resumes people.. prove to me you have what it takes.
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