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Apply for Level 2/3 Support Engineer - MSP

Job Title: Level 2/3 Support Engineer - MSP
Job Type: Full Time
Location: Australia - Perth
Industry: IT- Networks & Systems Administration
Salary: $60k - $75k + super
Job Published: 07/05/2019
Job ID: 383594_2
Key Selling Points:
Short Description:
Strong desktop and server skillset? Able to troubleshoot complex problems? Worked for an IT company (MSP) doing support?
Job Description:
  • This role will head towards a Team Lead / Service Desk Manager role
  • Challenging varied support
  • Company support to certify and grow your skills

If you want to do more than basic level 1 tickets and grow under a mentor whom I consider to be one of the best in the business for his age and stage, then consider this one.

This company culture is:

  • Dynamic, fresh, alive
  • Staff are looked after and cared for in a team environment
  • The work is varied and challenging and employees are supported to grow their skills
  • There will be some reporting / scheduling responsibilities as well and the role will develop more into a Team Lead type role

The ideal candidate would have a combination of soft skills and IT expertise to be able to deliver great customer service experience to the company's wide range of clients. Attention to detail, doing a job well, and being on top of your game technically are all essential attributes for this role. You will need to have outstanding customer service and communication skills, be able to work in a team and have solid, broad tech skills. The role will also involve being onsite in front of clients from time to time so professional presentation and a social, easy going, friendly manner are absolutely essential.

Strong support experience with the following technologies are needed –

  • Windows Desktops in AD environments
  • Windows Server 2008 - 2016
  • Exchange 2010 - 2013, O365 - admin/support
  • Active Directory, GP, Microsoft SQL
  • Hyper V, Terminal Server
  • Switches, Routers exposure

In this role, you will get to make use of your great troubleshooting skills, combining this with a flair for communicating with non-technical clients. If you have a combination of solid desktop and server support skills blended with energetic customer service, apply now. IF on top of that you want to move towards a management role, then look no further. 

To meet the requirements of this role, you will have most of the following:

  • A warm yet professional phone manner with a genuine customer service focus.
  • Outstanding interpersonal skills at all levels of business
  • Ability to work in a team.
  • A broad skill set and up to date knowledge of infrastructure, comms and business systems/applications.
  • Be rigorous in managing daily maintenance tasks.
  • A willingness to learn
  • Contribute high quality documentation
  • MSP experience and knowledge in MSP tools (ConnectWise, ScreenConnect) is highly desirable.

So challenge me - hit me with your resumes people.. prove to me you have what it takes.

If you have got this far and still don't think it's for you – follow our blog at transparencyit.com for the latest updates on jobs, candidate tips and just some generally interesting IT work life stuff.

Daniel Linden and the team @ Transparency

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