A boutique IT recruitment agency based in Australia, selecting, tracking and nurturing IT talent for IT companies and forward thinking IT Departments.

Job Title: Level 1/2 Support Engineer - MSP
Job Type: Full Time
Location: Australia - Perth
Industry: IT- Networks & Systems Administration
Salary: $45k - $55k + super + bonuses
Job Published: 26/03/2019
Job ID: 382584_1
Key Selling Points:
  • Great growth opportunities
  • Challenging varied support role
  • Solid, stable company with a dynamic fresh attitude
Short Description:
Strong desktop and server skillset? Able to troubleshoot complex problems? Worked for an IT company (MSP) doing support?

Job Description

  • Great growth opportunities
  • Challenging varied support role
  • Solid, stable company with a dynamic fresh attitude

If you want to do more than basic level 1 tickets and grow under a mentor whom I consider to be one of the best in the business for his age and stage, then consider this one.

This company culture is:

  • Dynamic, fresh, alive
  • Staff are looked after and cared for in a team environment
  • The work is varied and challenging and employees are supported to grow their skills

The ideal candidate would have a combination of soft skills and IT expertise to be able to deliver great customer service experience to the company's wide range of clients. Attention to detail, doing a job well, and being on top of your game technically are all essential attributes for this role. You will need to have outstanding customer service and communication skills, be able to work in a team and have solid, broad tech skills. The role will also involve being onsite in front of clients from time to time so professional presentation and a social, easy going, friendly manner are absolutely essential.

Strong support experience with the following technologies are needed –

  • Windows Desktops in AD environments
  • Windows Server 2008 - 2016
  • Exchange 2010 - 2013, O365 - admin/support
  • Active Directory, GP, Microsoft SQL
  • Hyper V, Terminal Server
  • Switches, Routers exposure

In this role, you will get to make use of your great troubleshooting skills, combining this with a flair for communicating with non-technical clients. If you have a combination of solid desktop and server support skills blended with energetic customer service, apply now.

To meet the requirements of this role, you will have most of the following:

  • A warm yet professional phone manner with a genuine customer service focus.
  • Outstanding interpersonal skills at all levels of business
  • Ability to work in a team.
  • A broad skill set and up to date knowledge of infrastructure, comms and business systems/applications.
  • Be rigorous in managing daily maintenance tasks.
  • A willingness to learn
  • Contribute high quality documentation
  • MSP experience and knowledge in MSP tools (ConnectWise, ScreenConnect and LabTech) is highly desirable.

So challenge me - hit me with your resumes people.. prove to me you have what it takes.

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Daniel Linden and the team @ Transparency