A boutique IT recruitment agency based in Australia, selecting, tracking and nurturing IT talent for IT companies and forward thinking IT Departments.

Job Title: Level 2 Support Engineer - Managed Services
Job Type: Full Time
Location: Australia - Perth
Industry: IT- Networks & Systems Administration
Salary: $60k - $75k plus super
Job Published: 09/04/2019
Job ID: 383304_1
Key Selling Points:
Short Description:
Genuine Windows Server experience? Able to troubleshoot complex problems? Worked for an IT company (MSP) doing support? Enjoy a public cloud focus?

Job Description

  • Excellent growth opportunities and career advancement
  • Surround yourself with a talented team
  • Prove you want to grow personally and professionally and they will back you

This is simply a great company to work for... beautiful new google-like office fit out, strong culture around employee growth and development and a fine team of technical people. 

  • Genuine mid level systems engineer role
  • Strong Windows Server experience
  • Keenness to work in a Managed Services Provider

Here is why you will like this role:

  • You will be supported to get further certified
  • You will be valued for your technical skills
  • They are strong believers in public cloud technologies

On a day to day basis you will be responsible for taking escalations from other engineers, directly liaising with clients over the phone and sometimes face to face. Working through tickets around common email and desktop issues but also much more complex issues around server performance, network speeds, firewall rules and connectivity issues. The broad variety of clients and technologies make this role incredibly interesting and diverse. Yet with other technical people around you to help, you'll never be left high and dry, even if you are thrown in the deep end.... and that was one of the worst examples of mixed metaphors I've used for quite a while.. ;-)  

Attention to detail, doing a job well, and being on top of your game technically are all essential attributes for this role. You will need to have outstanding customer service communication skills be able to work in a team and have solid, broad tech skills. If you work for or have worked for a Managed Services Provider or IT company looking after small and mid market businesses then you are in the box seat for this role. It will involve mainly support with some project work but the work will always be very varied due to the different nature of the clients that are supported.

Strong Administration and Support experience with the following technologies are needed or desired–

  • Windows Desktops in AD environments
  • Windows Server 2008/2012/2016
  • Exchange 2010/2013 and Office 365
  • Azure and Public Cloud technologies
  • Citrix and terminal services
  • Veeam and/or Storagecraft for backups
  • Sharepoint
  • Active Directory, Group Policy
  • Good network troubleshooting skills - DNS, DHCP, NAT, packet tracing
  • Virtualisation experience – Hyper V preferred

To meet the requirements of this role, you will have most of the following:

  • A warm yet professional manner with a genuine customer service focus.
  • Outstanding interpersonal skills at all levels of business
  • Ability to work in a team
  • A robust sense of humour.
  • Results driven work ethic.
  • Experience with Connectwise, Labtech, Kaseya, Nable or equivalent products, highly desirable.

We look forward to reading your resume and engaging with you. 

The Team @ Transparency