A boutique IT recruitment agency based in Australia, selecting, tracking and nurturing IT talent for IT companies and forward thinking IT Departments.
|Job Title:||Level 1/2 Support Engineer - MSP|
|Job Type:||Full Time|
|Location:||Australia - Perth|
|Industry:||IT- Networks & Systems Administration|
|Salary:||50k to 65k + Super|
|Key Selling Points:|
Strong desktop/server support with a track record working in a busy Service Desk? Rare southern suburbs MSP role.
If you just really love technical things and helping people but would get bored if you had to look after the exact same IT environment day after day then have a closer look at this role.
It's a busy service desk with plenty of customers and lots of support jobs coming through all the time. So you'll need to be competent in moving through support tickets and remaining focussed but also enjoy speaking to customers on the phone and helping them out. There's other who can help you but if you are easily overwhelmed then this role isn't for you.
However if you love to learn on the job and on the fly and thrive on swimming when thrown in the deep end, then you'll learn a lot and grow a lot in this role in a short period of time.
This company has created a really effective support model for a niche market which they have then expanded to a wider client base. The company has about 14 people, big enough to be effective, small enough to be valued for what you do. The owner is a really great guy, easy to get on with and down to earth.
What you'll need is...
Attention to detail, doing a job well, and being passionate about desktop and server support are what we are looking for here. You will need to have outstanding customer service and communication skills, be able to work in a team and have solid, broad tech skills. If you work for or have worked for a Managed Services Provider or IT company looking after small and medium sized businesses then you are in the box seat for this role.
Reasonable support experience with the following technologies are needed or desired–
Outstanding interpersonal skills at all levels of business
Looking forward to seeing your CVs!
Daniel Linden @ Transparency