A boutique IT recruitment agency based in Australia, selecting, tracking and nurturing IT talent for IT companies and forward thinking IT Departments.

Job Title: Level 1/2 Support Engineer
Job Type: Full Time
Location: Australia - Perth
Industry: IT- Networks & Systems Administration
Salary: $40k - $55k plus super
Job Published: 30/07/2019
Job ID: 386599_2
Key Selling Points:
Short Description:
Got great IT troubleshooting skills skills paired with a flair for working with clients? Worked for an IT company (MSP)? Growth starts here..

Job Description

  • A genuinely excellent working environment with a switched on team
  • Great variety of work (support and project) and opportunity to grow
  • Great advancement opportunities

Here is another great role suitable for Level 1/2 support engineers with growth mindsets and hopefully some MSP experience. 

If you like an office environment with a great view, a professional workplace and a great team of technical people around you, this could be your new home. 

  • Love to help people? 
  • Someone who can own the problems... and fix them too, or get help and mentored on the ones you can't fix 
  • Genuine level 1/2 tech support, working directly with end users/clients
  • Keenness to learn and work in a Managed Services Provider

The ideal candidate would have a combination of soft skills and IT expertise to be able to deliver great customer service experience to the company's wide range of clients. Attention to detail, doing a job well, and being on top of your game technically are all essential attributes for this role. Grads can even apply for this role, if you don't have the experience but you're confident in your skills, show us what you can do on your CV and we'll consider you. 

Did I mention communication skills - really sharp, professional, client facing communication skills... good, just checking ;-)

Reasonable support and strong troubleshooting experience with the following technologies are needed or desired–

  • Windows Server 2008 - 2016 support/admin experience (basic)
  • Windows Desktops in AD environments
  • Office 365 - support/admin
  • Active Directory, folders and permissions
  • Good troubleshooting process and asking the right questions

The three key things that will make you an outstanding success in this role:

  1. Must be a team player - not just someone that gets along with the team but speaks up with ideas and relevant knowledge, have an opinion. 
  2. Strong desire to learn and go deep with the management toolset - Connectwise / Automate
  3. A good understanding of the service delivery process. Owning tickets, expert in speaking to non technical people. 

The key thing here is breadth of skills and a real keenness to learn and excel in a Managed Services environment.  So challenge me - hit me with your resumes people.. prove to me you have what it takes.

The Team @ Transparency