A boutique IT recruitment agency based in Australia, selecting, tracking and nurturing IT talent for IT companies and forward thinking IT Departments.
|Job Title:||Level 2 Support Engineer - Managed Services|
|Job Type:||Full Time|
|Location:||Australia - Perth|
|Industry:||IT- Networks & Systems Administration|
|Salary:||$60-70K plus super|
|Key Selling Points:|
Genuine Windows Server experience? Able to troubleshoot complex problems? Worked for an IT company (MSP) or small business doing support?
Pocketknife, Multi-tool, Multi-hatted, Generalist, Flexible, Adaptable, Lover of variety.
Do you resonate with any of the above words? Have I nailed you in a nutshell?
Add to those words a passion for providing tech support to small businesses and I may just have your new work home.
I'm impressed with this client because even though they've been a stable IT provider in the industry for a long time, their focus on growth in the last few years has really expanded their team and clientele. Joining now will mean you'll get to join their growth curve and they celebrate their growth with bonuses for all staff. More than that though, their inclusive culture and service focus makes it a great place to work for any engineer that is motivated by happy clients and interesting and diverse technology.
Day to day you will be taking calls remotely or attending onsite to fix issues across a growing client base. The client sizes would range from the home office sized businesses to about 80 users and the size of these clients is growing as well. For this reason they are looking for engineers that are familiar with small business technology and can comfortably scale their knowledge up to at least 100 user sizes.
Attention to detail, doing a job well, and being on top of your game technically are all essential attributes for this role. You will need to have outstanding customer service communication skills be able to work in a team and have solid, broad tech skills. If you work for or have worked for a Managed Services Provider or IT company looking after small and mid market businesses then you are in the box seat for this role. It will involve mainly support with some project work but the work will always be very varied due to the different nature of the clients that are supported.
Strong Administration and Support experience with the following technologies are needed or desired–
To meet the requirements of this role, you will have most of the following:
We look forward to reading your resume and engaging with you.
The Team @ Transparency