A boutique IT recruitment agency based in Australia, selecting, tracking and nurturing IT talent for IT companies and forward thinking IT Departments.
|Job Title:||Field Support Engineer|
|Job Type:||Full Time|
|Location:||Australia - Melbourne|
|Industry:||IT- Networks & Systems Administration|
|Salary:||$50k - $70k plus super|
|Key Selling Points:||
Go from client to client fixing desktop and some server and networking issues. Be that troubleshooting hero and see the smiles rnon users faces.
There's normal career growth, you know 2-3 year service desk grind doing the same thing hoping for a promotion.. then if you're lucky you'll move to level 2. Then there's Jack and the Beanstalk growth. That's my client. A 'promote from within policy' and a focus on company growth means they hire level 1 engineers and within 6 -12 months they're moving them to level 2's and repeating the process.
So if you're growth minded and want magic bean style growth instead of the decade long sprout to plant situation, let's talk.
The ideal candidate would have a combination of peronsable client facing skills and IT expertise to be able to deliver great customer service experience to the company's wide range of clients. You'll want to enjoy fixing things onsite in front of the client, mainly on your own. There will be help available on the phone from the office but much of the site work you'll be doing yourself.
Most of the clients you will be visiting will be small to medium sized businesses between about 10 - 200 users in the office. So you might go to between 1 and 3 sites per day typically helping them out with whatever technical problem needs a set of eyes and hands onsite. You'll get to know the clients well and enjoy making those regular personal connections.
Reasonable support and strong troubleshooting experience with the following technologies are needed or desired–
The three key things that will make you an outstanding success in this role:
Did I mention communication skills - really sharp, professional, client facing communication skills... good, just checking ;-)
The key thing here is breadth of skills and a real keenness to learn and excel in a Managed Services environment. So challenge me - hit me with your resumes people.. prove to me you have what it takes.
I obviously can't place everyone who applies to this role but there are other ways I can help you. Connect and follow me on linkedin (Daniel Linden) and go to our website (transparencyit.com) and sign up for my emails. I promise you'll find them helpful if you're at any stage of an IT career.
Daniel Linden @ Transparency