A boutique IT recruitment agency based in Australia, selecting, tracking and nurturing IT talent for IT companies and forward thinking IT Departments.

Job Title: Field Support Engineer
Job Type: Full Time
Location: Australia - Melbourne
Industry: IT- Networks & Systems Administration
Salary: $50k - $70k plus super
Job Published: 09/10/2019
Job ID: 417513_1
Key Selling Points:
  • Work autonomously with some flexibility on hours
  • Hawthorn base location but a lot of mobile work as well
  • A new branch office - so you will be promoted quickly as it grows
Short Description:
Go from client to client fixing desktop and some server and networking issues. Be that troubleshooting hero and see the smiles rnon users faces.

Job Description

  • Work autonomously with some flexibility on hours
  • Hawthorn base location but a lot of mobile work as well
  • A new branch office - so you will be promoted quickly as it grows

There's normal career growth, you know 2-3 year service desk grind doing the same thing hoping for a promotion.. then if you're lucky you'll move to level 2. Then there's Jack and the Beanstalk growth. That's my client. A 'promote from within policy' and a focus on company growth means they hire level 1 engineers and within 6 -12 months they're moving them to level 2's and repeating the process. 

So if you're growth minded and want magic bean style growth instead of the decade long sprout to plant situation, let's talk. 

  • Love to help people? 
  • Someone who can own the problems... and fix them too, or get help and mentored on the ones you can't fix 
  • Genuine level 1/2 tech support, working directly with end users/clients
  • Enjoy being face to face with users, rather than just on the phone and remote

The ideal candidate would have a combination of peronsable client facing skills and IT expertise to be able to deliver great customer service experience to the company's wide range of clients. You'll want to enjoy fixing things onsite in front of the client, mainly on your own. There will be help available on the phone from the office but much of the site work you'll be doing yourself. 

Most of the clients you will be visiting will be small to medium sized businesses between about 10 - 200 users in the office. So you might go to between 1 and 3 sites per day typically helping them out with whatever technical problem needs a set of eyes and hands onsite. You'll get to know the clients well and enjoy making those regular personal connections. 

Reasonable support and strong troubleshooting experience with the following technologies are needed or desired–

  • Windows Server 2008 - 2016 support/admin experience (basic)
  • Windows Desktops in AD environments (advanced)
  • Office 365 - support/admin
  • Active Directory, folders and permissions
  • Good troubleshooting process and asking the right questions

The three key things that will make you an outstanding success in this role:

  1. Must be a team player - not just someone that gets along with the team but speaks up with ideas and relevant knowledge, have an opinion. 
  2. Strong desire to learn and go deep with the management toolset - Connectwise / Automate
  3. A good understanding of the service delivery process. Owning tickets, expert in speaking to non technical people. 

Did I mention communication skills - really sharp, professional, client facing communication skills... good, just checking ;-)

The key thing here is breadth of skills and a real keenness to learn and excel in a Managed Services environment.  So challenge me - hit me with your resumes people.. prove to me you have what it takes.

I obviously can't place everyone who applies to this role but there are other ways I can help you. Connect and follow me on linkedin (Daniel Linden) and go to our website (transparencyit.com) and sign up for my emails. I promise you'll find them helpful if you're at any stage of an IT career. 

Daniel Linden @ Transparency