A boutique IT recruitment agency based in Australia, selecting, tracking and nurturing IT talent for IT companies and forward thinking IT Departments.

Job Title: Level 1/2 Support Engineer
Job Type: Full Time
Location: Australia - Perth
Industry: IT- Networks & Systems Administration
Salary: $50k - $65k + super
Job Published: 03/03/2020
Job ID: 425475_2
Key Selling Points:
  • Challenging varied support role
  • Got great skills and knowledge but lack experience - that's ok! Apply now.
  • Dynamic team environment
Short Description:
If you are technically minded, can prove you have solid IT skills and a personable nature, then this is the place you want to grow your career.  

Job Description

  • Challenging varied support role
  • Got great skills and knowledge but lack experience - that's ok! Apply now.
  • Dynamic team environment

Think small but growing MSP. Northern Suburbs. A focus on people, people skills as well as the nerdy techie stuff. Mad tech skills aren't essential if you can prove you have the desire and capability to learn.

They have cool social events too. I know, I came second in their Fast Carts event last year. I did so well they might not invite me again, but if they do I'd love to see you on the track too, I bet you can't beat me.

I digress, back to the job ad and what you want to know. 

You will need to have outstanding customer service and communication skills, be able to work in a team and have solid, broad tech skills. You know, be the client whisperer, friendly, fun and an empathetic listener when they're ready to turn their PC into an anchor or turf it off a tall building. 

The role will be mainly office based but will also involve being onsite in front of clients from time to time so professional presentation and a social easy going, friendly manner are absolutely essential.

I can't honestly thing of a better place to grow your career if you can prove your technical passion and skill!

Strong support experience with the following technologies are needed –

  • Windows Desktops in AD environments
  • Windows Server 2008 - 2012
  • Exchange 2010 - 2013, O365 - admin/support
  • Active Directory, GP, Microsoft SQL
  • Hyper V, Terminal Server
  • Switches, Routers exposure

So it's the standard sort of Microsoft centric support environments but the trick is the multi client work. Billable hours, tracking your time and handling whatever comes your way. This isn't your average corporate helpdesk role, this is in the trenches with small business and environments aren't standard or perfect all the time, but because of that you'll learn heaps!

To meet the requirements of this role, you will have most of the following:

  • A warm yet professional phone manner with a genuine customer service focus.
  • Outstanding interpersonal skills at all levels of business
  • Ability to work in a team.
  • Be rigorous in managing daily maintenance tasks.
  • Keen to learn and learn fast
  • Contribute high quality documentation
  • Drivers license and own car (essential)
  • MSP experience and knowledge in MSP tools (ConnectWise, ScreenConnect and LabTech) is highly desirable.

So challenge me - hit me with your resumes people.. prove to me you have what it takes.

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Daniel Linden @ Transparency IT