A boutique IT recruitment agency based in Australia, selecting, tracking and nurturing IT talent for IT companies and forward thinking IT Departments.

Job Title: Level 2 Support Engineer
Job Type: Full Time
Location: Australia - Perth
Industry: IT- Networks & Systems Administration
Job Published: 10/03/2020
Job ID: 432535_1
Key Selling Points:
  • A genuinely excellent working environment with a switched on team
  • Great variety of work (support and project) and opportunity to grow
  • Potential for more senior roles in the future
Short Description:
Got great server & desktop skills paired with a flair for working with clients? A troubleshooting gun? Worked for an IT company (MSP)?

Job Description

  • A genuinely excellent working environment with a switched on team
  • Great variety of work (support and project) and opportunity to grow
  • Potential for more senior roles in the future

This client is close to my heart, I know them very well and highly recommend quality MSP candidates to apply. A strong inclusive company culture, growth, autonomy and a self-running, self-healing organisation are apt descriptions for who they are and how they work. No micro-managing here, successful people fit right in and work their wonders. 

  • A genuine Level 2 Support Engineer with the skills to prove it
  • Someone who can solve the problems no one else can... 
  • Genuine level 2 MSP support and projects
  • MSP or similar time based billing environment experience
  • Keenness to learn and work in a Managed Services Provider

Attention to detail, doing the job well, and being on top of your game technically are all essential attributes for this role. You will need to have outstanding customer service communication skills be able to work in a team and couple this with solid, broad tech skills. If you work for or have worked for a Managed Services Provider or IT consultancy looking after small and medium sized businesses then you are in the box seat for this role.

Reasonable support and strong troubleshooting experience with the following technologies are needed or desired–

  • Windows Server 2003 - 2012 -install/support/admin experience
  • Windows Desktops in AD environments
  • Exchange 2003 - 2013 - support/admin
  • Office 365 migration and admin skills
  • Active Directory, Group Policy
  • Good network troubleshooting skills
  • Experience with routers and switches
  • Virtualisation experience

To meet the requirements of this role, you will have most of the following:

  • A warm yet professional phone manner with a genuine customer service focus.
  • Outstanding interpersonal skills at all levels of business
  • Must be a team player!
  • Strong desire to learn, share knowledge and grow
  • A robust sense of humour.
  • Results driven work ethic.
  • Experience with Connectwise, Labtech or equivalent products, highly desirable.

The key thing here is breadth of skills and a real keenness to learn and excel in a Managed Services environment.  So challenge me - hit me with your resumes people.. prove to me you have what it takes.
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The Team @ Transparency