A boutique IT recruitment agency based in Australia, selecting, tracking and nurturing IT talent for IT companies and forward thinking IT Departments.
|Job Title:||Level 1 Support Engineer|
|Job Type:||Full Time|
|Location:||Australia - Perth|
|Industry:||IT- Networks & Systems Administration|
|Salary:||$50k - $60k plus super|
|Key Selling Points:||
Taking calls and supporting external clients remotely or onsite. Providing great technical support and service. Work on advanced tickets as well. CBD
What's not to love?
The ideal candidate would have a combination of soft skills and IT expertise to be able to deliver great customer service experience to the company's wide range of clients. Attention to detail, doing a job well, and being on top of your game technically are all essential attributes for this role. You'll be the type of person that likes to own the problem and work it through to the end, even if it means getting help along the way. That's also why it's a great place to learn to though.
Did I mention communication skills - really sharp, professional, client facing communication skills... good, just checking ;-)
Reasonable support and strong troubleshooting experience with the following technologies, are needed or desired–
Day to day this is a support role with a lot of tickets being done remotely. But you aren't limited by access, only by your own knowledge. You won't have to escalate a ticket never to see it again and forever wonder how it was resolved. You'll get help to resolve it yourself when needed and that's why you'll learn a lot, fast.. working on all the different client environments, not just one stagnating internal IT system with bureacratic escalation procedures.
The three key things that will make you an outstanding success in this role:
The key thing here is breadth of skills and a real keenness to learn and excel in a Managed Services environment. So challenge me - hit me with your resumes people.. prove to me you have what it takes.
For other interesting stuff in the IT jobs world , check out our blog at transparencyit.com/blog and follow me on linkedin linkedin.com/in/djlinden
Daniel Linden and the team @ Transparency