A boutique IT recruitment agency based in Australia, selecting, tracking and nurturing IT talent for IT companies and forward thinking IT Departments.

Job Title: Level 2 Support Engineer
Job Type: Full Time
Location: Australia - Perth
Industry: IT- Networks & Systems Administration
Salary: $60k - $80k plus super
Job Published: 08/10/2020
Job ID: 473259_1
Key Selling Points:
  • A genuinely excellent working environment with a switched on team
  • Great variety of work (support and project) and opportunity to grow
  • Great advancement opportunities
Short Description:
Got great IT troubleshooting skills skills paired with a flair for working with clients? Worked for an IT company (MSP)? Growth starts here..

Job Description

  • A genuinely excellent working environment with a switched on team
  • Great variety of work (support and project) and opportunity to grow
  • Great advancement opportunities

Growth? It's not just for plants. OK it's spring time and that's a lame analagy. 
but... if you do like to learn fast, get certified and be promoted quickly and you're not being supported to do that in your current place of work.. then please read on, as this could be the role you're after.

If you like an office environment with a river view, a professional workplace and a great team of technical people around you, this could be your new home. 

  • Love to help people? 
  • Someone who can own the problems... and fix them too, or get help and mentored on the ones you can't fix 
  • Genuine level 2 tech support, working directly with end users/clients
  • Keenness to learn and work in a Managed Services Provider

The ideal candidate would have a combination of soft skills and IT expertise to be able to deliver great customer service experience to the company's wide range of clients. Attention to detail, doing a job well, and being on top of your game technically are all essential attributes for this role. 

Did I mention communication skills - really sharp, professional, client facing communication skills... good, just checking ;-)
There will be some site work required, so you'll need to have a drivers license and be prepared to drive to client sites from time to time.. not all the time, but enough to get you out of the office and away from your desk from time to time. 

Reasonable support and strong troubleshooting experience with the following technologies are needed or desired–

  • Windows Server 2008 - 2016 support/admin experience 
  • Windows Desktops in AD environments
  • Office 365, particularly Exchange online - support/admin
  • Active Directory, folders and permissions
  • Vmware or Hyper V virtualisation experience
  • Some powershell scripting and automation experience
  • Networking knowledge, troubleshooting, vlans, vpns
  • Good troubleshooting process and asking the right questions

The three key things that will make you an outstanding success in this role:

  1. Must be a team player - not just someone that gets along with the team but speaks up with ideas and relevant knowledge, have an opinion. 
  2. Strong desire to learn and go deep with the management toolset - Connectwise / Automate
  3. A good understanding of the service delivery process. Owning tickets, expert in speaking to non technical people. 

The key thing here is breadth of skills and a real keenness to learn and excel in a Managed Services environment.  So challenge me - hit me with your resumes people.. prove to me you have what it takes.

The Team @ Transparency