A boutique IT recruitment agency based in Australia, selecting, tracking and nurturing IT talent for IT companies and forward thinking IT Departments.
|Job Title:||Level 2 Support Engineer|
|Job Type:||Full Time|
|Location:||Australia - Perth|
|Industry:||IT- Networks & Systems Administration|
|Salary:||$60k - $75k plus super|
|Key Selling Points:||
Strong desktop skillset with some server admin and troubleshooting skill? Would love to advance yourself quickly in an MSP environment?
The ideal candidate would have a combination of soft skills and IT expertise to be able to deliver great customer service experience to the company's wide range of clients. Attention to detail, doing a job well, and being on top of your game technically are all essential attributes for this role. You will need to have outstanding customer service and communication skills, be able to work in a team and have solid, broad tech skills at a desktop level.
Did I mention communication skills - really sharp, mature, professional, client facing communication skills... good, just checking ;-)
Day to day you will be doing support tickets, remotely or onsite. So you'll need to be comfortable driving to client sites and working in front of clients as well.
They have a really open, accessible and helpful company culture. Creativity is highly valued, they spend time listening to their staff and the needs of their clients and creatively matching the two together to design solutions and innovative products. It's an exciting time to be in IT and the cloud has produced so many possibilities when it comes to developing new products quickly. This company values that kind of creative and proactive thinking.
Strong support experience with the following technologies are needed –
In this role, you will get to make use of your great troubleshooting skills, combining this with a flair for communicating with non-technical clients. If you have a combination of solid desktop and server support skills blended with energetic customer service, apply now.
To meet the requirements of this role, you will have most of the following:
While technical proficiency is required, the right kind of friendly, customer focused personality is the higher priority.
So challenge me - hit me with your resumes people.. prove to me you have what it takes.
The Team @ Transparency