Summary
She excels in troubleshooting in servers, networks and user support. M365 is a strong suit with Sharepoint, Exchange online etc. Happy with internal or MSP environments.
Experience
5 years MSP experience across 3 different MSPs looking after small and medium businesses from support to small projects. Working in team sizes of 1 - 15 people. Very comfortable with level 2 and some level 3 tickets troubleshooting on her own. Very broad experience across networking, systems and cloud.
Top Skills
Networking - Vlanning, VPN setup, Port forwarding, firewall rule management, failover connections, basic routing mainly with Sophos devices. Systems - Vmware and Hyper V host set up and admin experience, troubleshooting HA issues on hyper V hosts, AD, DHCP, DNS setup on Windows Server, remote gateways, Group Policy setups and admin, printer server management, M365 - User management, security - conditional access and mfa, dmarc, dkim, spf, Sharepoint admin and created sites and done migrations in to Sharepoint online. Extensive knowledge with Powershell in M365 mainly for Exchange online. Teams management and Teams calling admin and support. NAS, UPS, Server and switch physical installations and moving whole racks. Intune management of ios devices and some PC's, including policy management.