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Support Engineer - 1936596

  • Location WA, AUS
  • Salary A$70k/year - 85k/year
  • Job Type Full Time
  • Posted 04/18/2024

Getting bored of your helpdesk job? Malaga based MSP. No two days are the same. Sometimes onsite, sometimes in the office. Always challenging and fun.

  • On-call allowance, you won’t be taken advantage of for after-hours work
  • Training opportunities, course material, courses, exams paid.
  • Regular team lunches and social activities. Friendly culture.

I feel for you. The boredom’s clearly getting to you. There’s only so many password resets you can do before you start reaching for the two match sticks you use to prop your eyes open. 

If you want to do more than basic level 1 tickets and grow under highly technical engineers some of whom I consider to be the best in the business, then consider this one.

This company culture is:

  • Dynamic, fresh, alive
  • Staff are looked after and cared for in a team environment
  • The work is varied and challenging and employees are supported to grow their skills

The day to day support work is based mainly from their office in Malaga or onsite when you visit their clients. They’re an MSP that look after small and medium sized businesses. So the work is fun and challenging and you’ll learn a lot in a short amount of time. There will be some site work and projects to be involved with as well. So you’ll get face time with clients, you will get out of the office and you will be expected to be professional in manner and presentation. They will consider someone who is more level 1 or even a solid level 2 engineer. They’ll modify the role to suit the candidate in that sense. Bear in mind though you’ll always need to be prepared to do some of the level 1 tickets and answer the phones if there’s no level 1’s around to take the calls. 

The fun tech stuff, most of which is needed –

  • Windows Desktops in AD environments
  • Windows Server 2012 – 2019
  • Exchange 2010 – 2013, Office 365 – admin/support/migrations
  • Active Directory, GP, Microsoft SQL
  • Hyper V, Terminal Server
  • Switches, Routers exposure

My client wants MSP experience. Sorry. I can’t help it, they just do. It’s the whole multi client, time billing thing which many IT people find hard to adjust to coming from internal environments. But here’s the thing. Keep this on the quiet, hopefully they don’t read my ads. If you’ve got some good skills and you feel you’re a great fit for the role but for the MSP experience.. apply anyway and leave it with me. I mean, make your case, tell me how good you are and why you can knock it out of the park at an MSP. If we chat and I agree, then I’ll go into bat for you. Using all my powers of persuasion, putting my reputation on the line for you.. sort of bloke I am. 😉 

Some people call the below soft skills – I don’t know why. We need these though:

  • A warm yet professional phone manner with a genuine customer service focus.
  • Outstanding interpersonal skills – be good with people. Like them a whole lot. 
  • Ability to work in a team… and get on well with everyone. But speak up – don’t just be a yes man. 
  • A broad skill set and up to date knowledge of infrastructure, comms and business systems/applications. You are a techie right!?
  • Be rigorous in managing daily tasks.
  • A willingness to learn – probably the most important part. You can be taught what you don’t know. 
  • Contribute high quality documentation. (Yes, sorry – I know you’re a techie but it’s part of the job).
  • MSP experience and knowledge in MSP tools (ConnectWise, ScreenConnect) is highly desirable. (Psst.. see para above)

So challenge me – hit me with your resumes people.. prove to me you have what it takes.

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