Some people think IT support is just answering phones and logging tickets. You know better.

Support only works when things run smoothly—when customers aren’t left waiting, when techs have what they need, and when someone is making sure tickets don’t disappear into the abyss.

That someone could be you.

What You’ll Be Doing

• Making sure customers get the help they need—without delays or dead ends.
• Logging, assigning, and following up on support tickets so things actually get fixed.
• Keeping an eye on response times so we don’t miss our SLAs.
• Noticing where things slow down—and doing something about it.
• Making sure reports aren’t just busywork, but actually useful.

What You Need to Bring

• You can talk to anyone – Clients, techs, managers—it doesn’t matter.
• You don’t wait to be told – If something’s off, you fix it.
• You know your way around IT support – You’ve done it before.
• You hate inefficiency – You’d rather solve problems than just complain about them.

What You’ll Get

• A company that’s growing 30% year-over-year.
• A team that listens if you’ve got a better way to do things.
• A role where your work actually matters.