Level 1 Service Desk Support Engineer

Job Description:

The Support Engineer is responsible for supporting client base with first or second level support issues, and from time to time helping out with IT projects. This role is client focused and requires prompt and reactive and proactive responses to different support incidents. This position reports directly to the Service Delivery Manager and will work collaboratively with all staff members to ensure support and project services are delivered within the service levels stipulated by the Service Delivery or Project Manager.

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