Level 0 Customer Service Operator
Triage tickets, liaise with customers, perform basic prescribed support tasks like password resets.
Level 1 Service Desk Support Engineer
Also known as helpdesk officer or technical support officer, this role is a first level troubleshooting role for any user support issue at a …
Level 2 Service Desk or Field Support Engineer
This role is also known as a Systems Engineer and usually handles the implementation side of projects and general mid-level support work either …
Level 3 System Engineer
Project and Escalated Support – Also known as a Senior Systems engineer these roles often are more project focussed and a deeper level of knowledge …
Systems Administrator
Most often this title is used to apply to the role within an IT department whose responsibility is to keep the whole infrastructure, servers and …
Unified Communications Engineer
With the convergence of IT and telephony this is a relatively new role focussed on the implementation of voice based solutions. Typical technologies …
Network Engineer
A role focussed on communications looking after switches, routers, inter-office and internet links. Typically but not always Cisco focussed usually …
Enterprise Architect
This is typically a design role for large enterprise deployments of enterprise based hardware and software solutions. Different to a Solutions …
Storage Engineer
A role that is focussed typically around the Storage Attached Network (SAN) infrastructure in a large company. It sometimes combined with looking …
Virtualisation Engineer
Whether it’s VMware, Citrix or Hyper V, virtualisation engineers are highly skilled and certified in at least one flavour of virtualisation. Very …
Cloud Engineer
A role that’s emerged since the popularity of the cloud. These engineers are typically skilled in virtualisation platforms such as Vmware’s vCloud …
Business Analyst
When a new application needs to be built or off the shelf software needs to be implemented, who does the documentation and analysis to make sure …
Systems Analyst
While the Business Analyst focusses on business needs and processes the Systems Analyst focusses on the systems available, their functionality the …
Solutions Architect
This is the lead technical role in the development of any software or system and the one that has the final say on how a software project will be …
Software Developer
Java, .NET, PHP, whatever the flavour the software developers or devs are the code cutters, the ones who actually write the code that create the …
Mobile/UI/UX Developer
A burgeoning new area with a focus on the mobile experience and user interface design, if you want an app built for IOS or Android, these are your …
Test Lead and Test Analysts
With all this software being developed, who finds the bugs? Well, hopefully the devs themselves but for the ones that get through , the testing …
Technical Account Manager
Typically this is a technical sales role where an experienced engineer who is also good with clients manages the client relationship and consults …
Client Account Manager
This is a relationship based Account Management role where a salesperson is tasked with managing the relationships with a list of named clients, …
Business Development Manager
This is a role for a sales person who is great at going out and acquiring new customers. Also known as a hunter. Almost always has a base plus …
Service Delivery Manager
This role typically looks after the service desk and the systems engineering teams in smaller organisations.
IT Manager
As the name suggests, the IT manager heads up all IT related functions and resources in a corporate business. A very popular role due to its …
Project Manager / Programme Manager
Perth is a project based city and with every project there is at least one project manager. Whether it’s a project developing software or moving …
